Q: How much in advance should I call for the pre-move survey?
Ans: You can call Globe Moving & Storage Co Pvt Ltd, at least 6-8 weeks prior to the move. This way we can plan your move better to make it a smooth one.
Q: How long will the pre-move survey last?
Ans:Usually not more than an hour
Q: What is the purpose of a survey?
Ans:We conduct a pre-move survey for the following reasons To Inspect your goods, Understand your needs, Identify delicate & valuable articles, Take measurements to calculate the volume of the goods, Assess manpower and materials requirements, Check facilities for loading, parking, movement of vehicles, etc. During the survey Globe Moving & Storage Co Pvt Ltd will also explain the moving process, clear your apprehensions, advise you appropriate means of transport, schedule dates for packing & moving and most importantly help you plan your move more effectively
Q: How should I prepare myself for the pre-move survey?
Ans: Identify, the goods in your house and decide the articles you intend carrying, storing, donating, leaving behind etc.
Show all the items you intend carrying to the surveyor. This helps us in making a better and more accurate estimate. Let us know about your special needs or areas of concern. Ask as many questions and clear all your doubts, however simple they may be. Make sure you give the same brief to all the moving companies surveying your goods
Q: Will my goods undergo customs examination?
Ans: When the goods leave India, your goods will be physically opened & examined. Globe Moving & Storage Co Pvt Ltd will safely repack these goods for you. At destination, depending upon the country you are moving to, your goods may or may not be physically examined. In Europe & America, generally customs formalities mean only documentation. However, sometimes, random checks are done on personal effects. In such cases there will be an physical examination fee which is billed at cost. In other countries, generally your goods will be physically examined.
Q: Can I also pack my goods myself?
Ans: You can do this, but be aware of the potential problems. For instance, insurance companies will not pay out on goods packed by their owner. Also, Customs officials will almost certainly target goods that you have packed like locked suitcases. If you really must pack some of your goods, leave the cartons unsealed so that the Globe Moving & Storage Co Pvt Ltd packing crew can inspect the contents, seal the cartons and make a note in the inventory.
Q: How long will the packing take?
Ans:Every home is different but for a 2000 sq ft of household effects between two and three days are needed for packing. This is based on a crew of three or four persons. If timing is important, let us know about your requirements and Globe Moving & Storage Co Pvt Ltd will coordinate the move accordingly.
Q: What are the items that I can take and can?t take with me?
Ans:Generally speaking, you can take most of the personal stuff like clothes, books, curios, utensils, pictures etc. However, all flammable items, liquids, perishable foods and other items that can deteriorate should not be shipped. Think carefully about alcohol & electrical goods. They may attract heavy duty and the electrical goods may not be compatible. Contact Globe Moving & Storage Co Pvt Ltd if you require more information about the customs regulations of the country you are moving to.
Q: Anything that should definitely not be carried?
Ans:Well, mainly those things you might expect ? Antiques, drugs, alcohol (in some countries), weapons, ammunition, explosives, Ivory, animal skins, Sandalwood, pornography, Gold, Silver etc
Q: Do I need insurance?
Ans:We at Globe Moving & Storage Co Pvt Ltd use quality packing materials and experienced crews to pack your goods. But this journey may be covering thousands of miles, experiencing different weather conditions, wide variations of temperature, and several forms of handling. The forces of nature and physics that a shipment has to undergo are unimaginable unless you?ve seen a freight ship go through an Atlantic swell with 60-ft waves washing over its cargo of shipping containers. So, Insurance is definitely a must and is really a bargain.
Q: What kind of insurance should I go in for?
Ans: There are different kinds of insurance packages available like Indian Insurance, US Dollar Insurance, Declared value coverage, Replaceable value coverage etc. Globe Moving & Storage Co Pvt Ltd can give you additional information if required.
Q: How do I value my goods for insurance?
Ans:In general, you should think about what it would cost to replace your goods. When completing your insurance value, please be as detailed as possible. Remember to mark down all individual items that have a high replacement cost. It?s better to have too much information than not enough in this instance. If you have any questions relating to the coverage, contact Globe Moving & Storage Co Pvt Ltd
Q: What are the documents required to ship my personal effects out of India?
Ans:To ship your personal effects, we require copy of your Passport, Air-Ticket and destination delivery address. Besides this we will also require an Invoice & Packing List, Customs Declaration, which will be prepared by us and must be signed by you.
Q: Can I ship me personal effects prior to my departure from India?
Ans:Yes, goods can be sent prior to your departure provided certain Customs bond is provided. Please check with us for further details.
Q: What happens to my goods once they are packed and moved from my residence?
Ans: The goods are taken to our warehouse, crates or liftvans will be made as per your requirements. Once the documentation is complete the goods will be moved to either to a sea port or airport for customs examination, repacked and they will be put onto the next available ship or flight.
Q: How long is this journey going to take?
Ans:Generally by Air, allow up to 14 days door-to-door. By sea, it depends where you are going but a reasonable estimate for Europe is 6 weeks, USA ? 8/10 weeks and Australia ? 5/7 weeks. If you are talking about remote areas, it will take longer.
Q: What documents are required for import customs clearance of goods into India?
Ans: To import goods through Indian custom we require Importers Original Passport, Original bill of lading (Signed on Reverse), Inventory of articles ( Please mention Value, Make, Model, Serial number & Year of purchase for electronic & high value goods) Other forms like Transfer of Residence Forms, Unaccompanied baggage forms, Declaration, Authorisation letter etc. will be provided by us - for your signatures.
Q: How safe are the Indian Port & Bonded warehouse?
Ans: Generally the Indian ports are safe provided adequate care is taken. However in some Indian ports, there have been stray incidents of pilferage or mix up with other consignments. We suggest the use of plywood liftvans or crates for high value & small loose items.
Q: For Full Container loads - is it better to ship the goods as Loose Load or in Plywood Liftvans?
Ans: It is always safer to ship goods in plywood liftvans. However, due to the high costs it may not always be possible to do so. So we suggest the use of plywood liftvans or crates for high value items.
Q: Are all goods sent to India physically examined?
Ans: Yes, generally all import consignments are physically inspected 100% as per Indian customs regulations. However, we find that in some cases if there is a proper packing list and if the goods randomly checked, tally with the packing list the customs officially do not check all goods but only open about 20 or 30%.
Q: Can the goods be customs cleared before I arrive into India?
Ans: No, all goods can be custom cleared only after arrival of owner of the goods into India.
Q: Should I be personally present during customs examination?
Ans: Owner's personal presence is generally a must and is advisable. This is required to answer any queries of the customs officers. However, In cases, if owner cannot be present due to exceptional circumstances, a power of attorney can be executed in favour of a friend, relative or us, provided completed customs forms should be duly signed and attested.
Activity FCL Shipments LCL Shipments
Unloading from vessel & Placement of container or de-stuffed goods in Customs bonded warehouse Day 1, 2 & 3 Day 1 to 8
Customs Inspection and assessment of duty Day 4 Day 9
Payment of duty and release of goods Day 5 Day 10
Delivery in same city as POE & unpacking of goods Day 6 & 7 Day 11 & 12
Delivery in different city as POE Add 2 to 3 days Add 2 to 3 days
Q: I live in a city in India where there is no Sea Port? So how do I clear my consignment?
Ans: In cases where there are no Sea ports? Consignments can be booked upto Inland Container Depots (ICD) - Such facilities re available in Major Cities like Delhi, Bangalore & Hyderabad. However, there are certain restrictions for Less Than Container Load (LCL) consignments. In such cases goods have to be moved from the port of entry to ICD under customs bond - which involves providing a bank guarantee & filing a personal bonds etc with customs. However a word of caution - Customs bond can be very expensive & time consuming - so it is always advisable to clear goods at the port of entry.
FAQs about Import Duties & Transfer of residence
Q: Under what rules can good be imported?
Ans: Household goods can be imported in to India under Transfer of Residence or As Unaccompanied baggage.
Q: What is the difference between Transfer of residence & Unaccompanied baggage?
Ans: Under transfer or residence goods can be imported at an concessional duty of 15% whereas under unaccompanied baggage the duty is 40%.
Q: Who is eligible to avail Transfer or residence?
Ans: Indians, foreigner, including those of Indian origin, transferring their residence to India or coming to India on employment, can import their personal effects & household goods into India under Transfer of Residence rules. However, some of the other conditions which apply are that the owner of the goods must have stayed abroad for a minimum period of 2 years, further the owner must not have visited India for more than six months in the preceding two years. The law also states that the goods must be shipped out within 30 days of arrival of the owner into India. If there is a delay then goods can be cleared only if the delay is condoned by the customs authorities. Every case is decided on its merits. Foreign nationals must have a resident / business / work / entry visa to avail transfer of residence.
Q: Are all my goods dutiable under Transfer or residence?
Ans: No, Personal effects and house-hold goods like furniture, clothes, books, kitchenware, small appliances like mixer, juicer, iron etc. are allowed to be imported duty free if these goods are old and have been used by you.
Q: Can I import all my goods under Transfer or residence?
Ans: No, as per the latest update to the Indian Baggage regulations as on 8 Jan 2004, under transfer of residence, besides used furniture and personal effects, following items can be brought in to India duty free.
Under Transfer of residence duty for the following items the import duty has been reduced to 15%
Q: Will customs duty be levied on old and used Personal Effects and Household Goods under Transfer of residence?
Ans: No, under transfer of residence rules, duty is not levied on used personal effects and household goods which are more than 6 months old.
Q: I have some new furniture & personal belongings, which, are not in the list of 17 articles. Are these goods dutiable?
Ans: Yes, new items less than 6 month old will be dutiable @ 40%.
Q: What happens if the goods exceed the free allowance limit?
Ans: Customs duty @ 40 % has to be paid on the excess value of the goods
Q: Can other members of a family also claim duty concessions under transfer of residence?
Ans: Transfer of residence concession is provided to a family as a whole. Individual members of a family cannot claim additional concessions.
Q: I do not carry any dutiable goods when I into India. Can I use my free allowance at the time of arrival into the country be used for my unaccompanied baggage?
Ans: No. The duty free allowance of Rs. 12000/- is available for consumption only at the arrival. It cannot be combined for any unaccompanied baggage shipments coming by air or Sea freight.
Q: If I claiming Transfer of Residence concessions - do I have to remain in India?
Ans: No, under the new baggage rules there is no such compulsions.
Q: What are the allowances for import of professional equipment?
Ans: An Indian passenger who was engaged in profession abroad can import professional equipment free of duty upto the value of
1) Rs. 10,000/= if he or she is returning after three months of stay abroad
2) Rs. 20,000/= if he or she is returning after six months of stay abroad
Professional Equipment means such portable equipment, instruments, apparatus and appliances as are required in his profession by a carpenter, a plumber, a welder, a mason and the like and shall not include items of common use such as cameras, cassette recorders, dicta-phones, personal computers, typewriters and other similar articles.
FAQ About Import of Gold, Silver & Jewelry
Q: Am I allowed to import gold into India?
Ans: Yes, if you are an Indian Passport holder or if you are a person of Indian origin (including minors) you can import upto 10 Kgs of gold in any form at a time. However, please note that you must be coming to India after minimum of 6 months of stay abroad. Duty is payable @ Rs. 250/- per 10 grams in convertible foreign exchange. However please note that the gold includes primary gold & ornaments other than those studded with stones or pearls.
Q: Am I allowed to import Silver into India?
Ans: Yes, if you are an Indian Passport holder or if you are a person of Indian origin (including minors), you can import upto 100 Kgs of silver in any form at a time. However, please note that you must be coming to India after minimum of 6 months of stay abroad. Duty is payable @ Rs. 500/-per Kg. However please note that the silver includes silver in any form including ornaments other than those studded with stones or pearls.
Q: Am I allowed to jewellery into India?
Ans: Yes, anybody who has been staying abroad for over one year and is returning to India are allowed to import jewellery free of duty up to a value of - Rs. 10,000 in case of a male passenger and Rs. 20,000 in case of a female passenger. Import of jewelry in excess of the these value will be dutiable
FAQ About Import of Food Stuff
Q: Am I allowed to import food stuff into India?
Ans: Yes, if you are a Foreign national - you can import foodstuff in the main household goods shipment duty free up to a limit of Rs. 50,000/= (USD 1050/=). Besides Foreign nationals who are resident in India can import foodstuff worth Rs. 1,00,000 Per Annum (USD 2100). However, please note that Wine, spirits, beverages, etc. are not allowed duty free under this facility. It is also important that payment for the foodstuff must be made out of funds of the foreign national available outside India.
FAQ About Import of Wine, Alcohol & spirits
Q: Am I allowed to import Wine, Alcohol & spirits into India?
Ans: Yes, you can import wine, Alcohol & spirits, however, please note that the import duties on such items are very high - Approximately - 244%. We would also like you to note that it is not advisable to import liquor into India as most international brands of liquor are available in India at reasonable prices. However, If you must ship Wine or Liquor, please pack them separately and clearly mark them so it is easily identifiable. If you do not disclose them - it could lead to unnecessary problems with customs if found during physical examination.
Q: What are the general goods that I must not ship into India?
Ans: Well like in most countries - Porno-graphic material, obscene literature, narcotics, wildlife items like ivory, horns etc and firearms, ammunition and other weapons should not be bought into India. Should you need further information please contact us prior to shipping.
FAQs about Pet Transport to India
Q: Am I allowed to bring in my pets into India?
Ans: Yes, a person who has stayed outside India for a period of 2 years or more and who is transferring residence to India, can import a dog/cat (max. 2 numbers) into India. However, Veterinary certificates & other health documents are a must. Please contact us for further information prior to shipping.
Q: How much in advance should I call for the pre-move survey?
Ans: You can call Globe Moving & Storage Co., at least 1-2 weeks prior to the move. This way we can plan your move better to make it a smooth one.
Q: How long will the pre-move survey last?
Ans: Usually no more than 30 minutes.
Q: What is the purpose of a survey?
Ans: We conduct a pre-move survey for the following reasons To Inspect your goods, Understand your needs, Identify delicate & valuable articles, Take measurements to calculate the volume of the goods, Assess manpower and materials requirements, Check facilities for loading, parking, movement of vehicles, etc. During the survey Globe Moving & Storage Co. will also explain the moving process, clear your apprehensions, advise you appropriate means of transport, schedule dates for packing & moving and most importantly help you plan your move more effectively
Q: How should I prepare myself for the pre-move survey?
Ans: Identify, the goods in your house and decide the articles you intend carrying, storing, donating, leaving behind etc.
Show all the items you intend carrying to the surveyor. This helps us in making a better and more accurate estimate.
Let us know about your special needs or areas of concern.
Ask as many questions and clear all your doubts, however simple they may be.
Make sure you give the same brief to all the moving companies surveying your goods
Q: Will all my goods be crated?
Ans: Generally, only electronic goods, fragile items, glass / mirrors need to be crated. However, if you choose we can crate all the items you want.
Will you give us some cartons so that we can sort out our goods?
Yes, you can call us & we can deliver as many cartons as you want prior to the move.
Can I also pack my goods myself?
Ans: You can do this, if you are a good at it. However, please be aware of the potential problems. For instance, insurance companies will not pay out on goods packed by their owner. If you really must pack some of your goods, leave the cartons unsealed so that the Globe Moving & Storage Co. packing crew can inspect the contents, seal the cartons and make a note in the inventory.
Q: How long will the packing take?
Ans: Every home is different but for a normal truck load of household effects (750 CFT) takes between two and three days for packing. This is based on a crew of three or four persons. If timing is important, let us know about your requirements and Globe Moving & Storage Co. will coordinate the move accordingly.
Q: What are the items that I can take and can't take with me?
Ans: Generally speaking, you can take most of the personal stuff like furniture, clothes, books, curios, utensils, electronic goods etc. However, all flammable items, liquids, perishable foods and other items that can deteriorate should not be moved.
Q: Do I need insurance?
Ans: We at Globe Moving & Storage Co. use quality packing materials and experienced crews to pack your goods. But this journey may be covering long distances and through very bad roads. So, Insurance is definitely a must and is really a bargain.
Q: What kind of insurance should I go in for?
Ans: There are different kinds of insurance packages available like Transit risk coverage or Comprehensive coverage. Globe Moving & Storage Co. can give you additional information if required.
Q: How do I value my goods for insurance?
Ans: In general, you should think about what it would cost to replace your goods. When completing your insurance value, please be as detailed as possible. Remember to mark down all individual items that have a high replacement cost. It's better to have too much information than not enough in this instance. If you have any questions relating to the coverage, contact Globe Moving & Storage Co.
Q: What type of vehicles will be used to move my goods?
Ans: We have multiple moving options for your goods from small to very large trucks. However, this depends upon the volume of your goods & your specific needs. To know more about your moving requirements please contact Globe Moving & Storage Co.
Q: Will somebody accompany the vehicle in Transit?
Ans: Yes, if required, one of the packers will accompany your goods to destination. This person is known as an escort. An escort is useful because the packer who packed your goods at origin will be there to assist you at destination.
Q: Will my goods be unpacked at destination?
Ans: Yes, we will assist you in unloading, unpacking, removal of debris and setting up of your home.
Q: Will Globe Moving & Storage Co. Pvt Ltd assist in dismantling all my complicated furniture & electrical fixtures?
Ans: Yes, we provide handy man services for professional carpentry, electrical & plumbing services.
Q: Do I have to pay any interstate taxes?
Ans: Generally, there are no Interstate taxes for used & old personal effects. However, in certain cities like Bombay there are interstate taxes - which are generally very nominal. But for automobiles these taxes are much higher.
Q: What are the documents required to move my personal effects?
Ans: To move your personal effects, we require a Packing list, Declaration for check post purposes and destination delivery address. If you are moving an automobile, we require copies of Registration documents, Insurance documents, Tax paid receipts & Emission certificate.
Q: Can I move my car?
Ans: Yes, we can move your car either in exclusive vehicles or co-loaded with other cars in Car Moving vehicles, depending upon your time & budget constraints. Irrespective of how the car is moved.
Q: What happens to my goods once they are packed and moved from my residence?
Ans: All goods are moved directly from door to door without any transshipment. However, for small volume or part loads - the goods will be moved to our warehouse and clubbed with other goods before dispatch. At destination the goods will be moved to our warehouse and final delivery is done using local vehicles.
Relocato Removals is a quality oriented company and committed to fight against corruption, bribery and fraud activities. It is our policy to comply with all laws, rules and regulations governing anti-bribery and Prevention of Corruption.
This policy applies to individual employees, agents, suppliers, consultants or any other people or bodies associated with Relocato Removals or any of its subsidiaries and employees.
A “Bribe” is anything that has a value and is given to influence a decision to give a business advantage to the offer or, whether this is Relocato Removals or an entity seeking to do business with Relocato Removals. Bribes do not just involve cash payments. Lavish gifts, expensive dinners or wine, tickets to sporting events, and jewellery or gems have all been found to be bribes.
To achieve our commitment, we expect compliance of following code of conduct from all our clients, associates, business partners and suppliers:
• Never engage in any form of bribery, either directly or through any third party.
• Never offer or make an improper payment, or authorize an improper payment (cash or otherwise) to any individual, including any local or foreign official anywhere in the world.
• Never attempt to induce an individual, or a local or foreign official to act illegally or improperly.
• Never offer, or accept, money or anything of value, such as gifts, kickbacks or commissions, in connection with the procurement of business or the award of a contract.
• Never offer or give any gift or token of hospitality to any public employee or government official or representative if there is any expectation or implication for a return favour.
• Never accept any gift from any business partner if there is any suggestion that a return favour will be expected or implied.
• Never facilitate payments to obtain a level of service that one would not normally be entitled to.
• Never disregard or fail to report any indication of improper payments to the appropriate authorities.
• Never induce or assist another individual to break any applicable law or regulation.
We expect cooperation from all the staff to adhere to this anti-corruption policy. Any employees, supplier or affiliate can report the non-compliance of any bribery and corruption activities in the organisation to management. A suitable action will be taken against the employees, agent or supplier found involved in any kind of corruption activities.
Eligibility Requirements for Availing Transfer Of Residence
Indian nationals, foreign nationals including those of Indian origin, transferring their residence to India or coming to India on employment, can import their personal effects and household goods into India under Transfer of Residence rules subject to the following conditions.
A. Owner of the goods must have lived / stayed abroad for a minimum period of 2 years and must be transferring his / her residence to India. Indian nationals must not have visited India for more than six months in the preceding two years.
B. Foreign nationals must have a resident / business / work / entry visa.
C. Goods must be shipped out within 30 days of arrival of the owner into India. If there is a delay then goods can be cleared only if the delay is condoned by the customs authorities. Every case is decided on its merits.
D. Owner or his or her family members should not have availed Transfer of Residence Concessions in the preceding 3 years.
Duty Free Allowance
Under Transfer of Residence Rules following items can be imported free if used and old
A. Personal effects and house-hold goods like clothes, books, kitchenware, furniture, small appliances like mixer, juicer, iron etc. are allowed to be imported duty free if these goods are old and are used by the shipper.
B. Video Cassette Recorder or Video Cassette Player or Video Television Receiver or Video Cassette Disk Player.
C. Washing Machine
D. Electrical or Liquefied Petroleum Gas Cooking Range
E. Personal Computer (Desk Top Computer)
F. Laptop Computer (Notebook Computer)
G. Domestic refrigerators of capacity up to 300 liters or equivalent
Concessional Duty
Under Transfer of residence duty for the following items the import duty has been reduced to 15%
A. Colour Television or Monochrome Television. (LCD, LED & Plasma is charged @ 36.06%)
B. Digital Video Disc Player.
C. Video Home Theatre System.
D. Dish Washer
E. Music System
F. Air-Conditioner
G. Domestic refrigerators of capacity above 300 litres or its equivalent
H. Deep Freezer
I. Microwave Oven
J. Video camera or the combination of any such video camera with one or more of the following goods, namely:-
Concessional customs duty rate of 15% of the value is allowed only on the first unit. If the owner has two or more similar units, or the combined value of the appliances & personal & household effects exceeds Rs. 5,00,000/= (USD 10,000) Then customs duty @ 36.06 % will be charged on the additional units or the additional value.
Non Transfer of Residence, New & Other Goods
Import Duty for all other goods will be charged @ 36.06% of assessed value
Other Information
Foodstuff imports:
Foreign nationals can import foodstuff in their main household goods shipment duty free up to a limit of Rs. 50,000/=
Import of Alcohol, Spirits etc.:
Import duties on alcohol, wines, spirits, etc. are very high in India (approx. 160 % + fine & penalty). Hence it is not advisable to ship wine & liquor into India. However, if it is a must to ship then please complete our Alcohol Declaration Form with details of Brand, Type of Liquor, Quantity, Alcohol Content, Purchase Price etc. It is also advisable to pack them separately and load them at the beginning of the container to enable easy retrieval for customs inspection.
Import of Motor Cars and Bikes:
Motor cars can be imported by paying customs duty @ 208% of the CIF value for both used and new cars. Motor Bikes can be imported by paying customs duty @ 85% of the CIF value for both used and new bikes. However, other rules & regulations apply, so please check with us prior to shipping.
Import of Pets:
Two pets per passenger. Veterinary certificates and other health documents are required. Please contact us for more information prior to shipping.
Restricted / prohibited goods:
Porno-graphic material, obscene literature, narcotics, wildlife items like ivory, horns etc and firearms, ammunition and other weapons. Should you need further information please contact us prior to shipping.
Customs examination:
Generally all import consignments are physically inspected 100% as per Indian customs regulations.
Owner's Presence:
A. All goods can be custom cleared only after arrival of owner of the goods into India.
B. Owner's personal presence is generally a must and is advisable
C. In case owner cannot be present, a power of attorney can be executed in our favour.
D. Completed customs forms should be duly signed and attested to ensure smooth custom clearance.
Duration for Clearance of FCL Shipments:
Unloading & Placement of container in Customs bonded warehouse: Day 1 / 2
Customs Inspection and assessment of duty: Day 2 / 3
Payment of duty and release of goods: Day 3 / 4
Delivery in same city as POE & unpacking of goods: Day 4 / 5
Delivery in different city as POE: Add 2 to 5 days
Duration for Clearance of LCL Shipments:
Unloading & Placement of de-stuffed goods in Customs bonded warehouse: Day 4 / 7
Customs Inspection and assessment of duty: Day 4 / 9
Payment of duty and release of goods: Day 5 /10
Delivery in same city as POE & unpacking of goods: Day 9 / 12
Delivery in different city as POE: Add 2 to 5 days
(The above information is based on the average duration taken for clearance & delivery. The actual time can be less than or more than the above)
Suggestion
To ensure smooth clearance at customs, we suggest that all major electronic appliances be loaded in one liftvan or in the beginning of the container and their make, model no, serial number and quantity be provided to us along with the inventory.
Disclaimer
Although Globe Moving & Storage Company has tried to make the above information as accurate as possible, Globe Moving & Storage Company accepts no responsibility for any loss, injury or inconvenience sustained by any person resulting from information given above. Globe Moving & Storage Company encourages you to verify any critical information with the relevant authorities before you book the consignment.
This is the privacy policy of Relocato Removals & Storage Company Private Limited (Relocato Removals) and explains our policies for the collection, use, and disclosure of personal information complying with best industry practices such as FIDI FAIM Standard & Personal Data (Protection) Act, 2013 INDIA.
THE INFORMATION WE COLLECT
Relocato Removals collects personal information to understand and meet our customers and potential customer’s needs and to fulfill our business objectives. This information is collected by various sources including information provided by its customers, agents other representatives or any third party agents authorised to act on behalf of Relocato Removals.
“Personal Information” may include client name, origin and destination address and email address, phone number, identification number, passport details and may also include financial information, such as credit card or other bank account data, nature of goods etc. or any other data related to the performance of moving, relocation or other associated services. However, Relocato Removals limits its collection of Personal Information to that which is necessary for its intended purpose and thus does not collect any information that is not relevant to the business/ service objectives.
We may record calls to or from our sales/customer service representatives for purposes of accuracy, performance reviews, training, and general quality assurance. Personal information received from customers and their employees will be used solely for the purposes of delivering authorised services to such customers and employees.
HOW WE USE PERSONAL INFORMATION
Relocato Removals uses personal information to carry its day-to-day business operations. Relocato Removals will generally use Personal information to:
Identify its customers and requirement
Conduct surveys
Communicate with a Data Subject
Comply with human resource requirements
Comply with government regulations
Provide associate benefits
Manage the business
WHO WE SHARE THIS INFORMATION WITH
Relocato Removals does not share personal information it holds with any unauthorised external third parties except as disclosed in this policy.
There are situations where company may disclose collected personal information to third parties as permitted or required by law. Personal Data provided to Relocato Removals will generally be kept confidential but organisation considers consent of data subject to disclose their Personal Data to the following categories of parties:
• Our sub-contractors or third party service or product providers as may determine to be necessary or appropriate;
• Any person to whom we are compelled or required to do so under law or in response to a legitimate instruction from a competent or government agency;
• Government entities, courts or other entities, such as in response to summons or other legal or regulatory processes, or to protect against fraud.
• Pursuant to an order of a court of competent jurisdiction;
• Where applicable, third parties who provide related services or products in connection with our business;
• Government agencies, statutory authorities and industry regulators;
• Our auditors, consultants, accountants, lawyers or other financial or professional advisers
• Our sub-contractors or third party service or product providers as may determine to be necessary or appropriate;
SECURITY
Personal information is stored in a combination of paper and electronic files. Personal information hold by Relocato Removals is not accessible publically. We take reasonable measures to protect personal information against the loss, misuse and alteration of the Information under our control, including credit card information that is submitted to us through defined procedures and appropriate technology designed for that purpose.
• We maintain physical, electronic, and procedural guidelines to protect your Personal Information.
• We assess our security standards and procedures time to time to protect against unauthorized access to Personal Information.
• We store Personal Information only as long as needed for legitimate business purposes, or as required by contractual or legal requirements.
• We limit access to Personal Information on need to know basis only that is required to provide services to its customer.
However, no system is perfect unfortunately; therefore, Relocato Removals makes no representations or warranties with regard to the sufficiency of these security measures. Relocato Removals shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.
CHOICE & CONSENT
By accepting our quotation, you willingly authorize the collection, use, retention and disclosure of your personal information to Relocato Removals and 3rd parties within the Supply Chain for the purpose of performing your relocation. You may choose not to allow the sharing of your Information with third parties (“Optout”). If you Optout of the sharing of your Information, Relocato Removals will be unable to provide services to you. Your option allowing or denying the Information to be shared may be changed at any time by informing cs@globemoving.net in writing of the change.
ACCESSING INFORMATION
Individuals may review their personal information contained in Relocato Removals files by contacting the Relocato Removals General Manager. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
GREEN DATA
In an effort to become paper free, all communication is attached within Relocato Removals’s “MOVEWARE Software". Responsible persons with access rights are able to upload any document and send those to the Corporate Account or private customer and appropriate parties to facilitate the relocation.
3RD PARTY DISCLOSURE
Disclosure to third parties will only be made where the “agent” or “supplier” acts as an “authorized agent” to Relocato Removals. In certain circumstances, the Data (Privacy) Protection Ordinance allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.
DATA QUALITY
We process the Information that we collect and hold on you in accordance with the applicable law. We will ensure the quality of your Information and we will fully respect your rights, interests and fundamental freedoms with regard to your Information.
We will employ effective procedures and safeguards to ensure that the Information we hold on you is adequate, relevant and not excessive in relation to the purposes for which it was obtained, as well as accurate and uptodate. Where we become aware of any inaccuracies in the Information we hold, we will correct and where appropriate, delete incorrect Information.
COOKIES
Relocato Removals uses Cookies to track IP address, geographical locations and to track user’s visits and uses that information to improve the user’s experience. Relocato Removals does not use cookies on to track or store user’s personal information in any manner.
MONITORING & ENFORCEMENT
Relocato Removals reviews and where necessary update our Privacy Policy to meet our local law and the moving industry requirement. We encourage you to periodically review this policy. If at any time you feel that Relocato Removals has not taken the appropriate steps to correct inaccuracies, or has not provided the security required to insure the privacy of the Information we have acquired from or about you, contact us in writing either by email at info@globemoving.net or a formal letter addressed to Relocato Removals, # 141, Sri Shanti Towers, 3rd Floor, 3rd Main Road, Kasturi Nagar, Bangalore 560043, INDIA. Please explain your complaint or dispute in as much detail as possible. We will investigate and take the necessary steps to correct the problem
GENERAL
Relocato Removals may amend this policy from time to time. If such amendments affect how Relocato Removals uses or discloses personal information already held by Relocato Removals in a material way, Relocato Removals will obtain consent.
Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time.
Relocato Removals may disclose personal information to another entity purchasing (including for diligence purposes prior to purchase) the assets of Relocato Removals provided that entity abides by this or a similar privacy policy.
Globe Moving is fully committed to conduct all of our business in an honest and ethical manner. In compliance with FIDI FAIM requirements, we are committed to comply with the FIDI Anti-Trust Charter that fights against Cartels and unfair practices. We comply fully with The Indian Competition (Amendment) Act, 2007, and work closely with other Anti-Trust laws in the countries where we do business. Globe Moving never seeks a competitive advantage through unethical, illegal or unfair practices. We are determined to support the fight against cartels, which restrict competition among suppliers to the detriment of customers. This policy applies to individual employees, agents, suppliers, consultants or any other people or bodies associated with Globe Moving, or any of its subsidiaries and employees.
ANTI TRUST MANAGEMENT PROCESS
Globe Moving believes there are four key elements affecting Anti-Trust Non Compliance in Supply Chain practice. They are:
• Price Fixing • Bid Rigging • Market Sharing • Production Control
In order to comply with the Anti-Trust Regulations, at Globe Moving, we
1) Identify the risks Identify the key antitrust law risks faced by the business. These may include direct exchanges of commercially sensitive information with competitors or indirect exchanges via a third party (such as a common customer, supplier or other intermediary). For other businesses, frequent collaboration with competitors may give rise to antitrust risk; for some, abuse of market power may be a principal concern. 2) Assess the Risks Rate the identified risks according to their seriousness (e.g. low, medium or high) and assess which employees are in high risk areas (e.g. those who are likely to have contact with competitors and those in sales and marketing roles). 3) Mitigate the Risks Set up appropriate policies, procedures and training to mitigate the risks identified and to detect any issues that do arise. 4) Review the procedure We frequent review steps 1 to 3, and consider the circumstances in which an additional review may be required.
At Globe Moving to prevent the risk of Anti-Trust Non-Compliance In Supply Chain, employees
1. Should not discuss pricing with competitors. Never attend a meeting at which pricing will be discussed. If it comes up at a meeting, protest (and follow this up in writing) and leave immediately. 2. Should not discuss dividing or allocating customers, markets or territories with a competitor. 3. Should not restrict the resale activity of a customer or attempt to control the customer's resale price. 4. Should not talk to suppliers / vendors about the prices they must charge customers in case they are being introduced by Globe Moving directly to customers. 5. Should not talk to your customers about other customers or about how you sell to other customers. 6. Should not require a customer to buy exclusively from your company. 7. Should not require a customer to buy one product to obtain another. 8. Should not make sales or purchases conditional on reciprocal sales or purchases. 9. Should not suggest that a purchaser should buy from your company because your firm buys from the purchaser's company. 10. Should not charge different prices for the same volume of product to customers who may compete with each other. 11. Should not disparage a competitor's product, verbally or in writing, unless you can prove your charges.
These are general guidelines and are not a complete statement of the antitrust laws. Staff should review these guidelines and specifics with Globe Moving Directors and be certain the basics are conveyed to all employees, especially sales people.
Meetings of trade associations, which bring together many key competitors, potentially can be viewed as generating illegal activities. Employees working on association activities that include employees from competing companies should be certain that:
1. Minutes are kept of all meetings of any committees and the general group. 2. Competent counsel is present at each meeting and is available for advice. 3. No discussion of any type is held dealing with any subject matter that could be unlawful, especially pricing or customer dealings. 4. The trade association is formed and operates in good faith for the benefit of the industry and allows all participants to benefit by its activities.
This procedure is communicated to the staff at the time of induction through induction training / quality training and through emails when there is a change in the procedure.
Advisory
e-FRRO involves completely online application submission and document upload, for which no facilitation is required by any intermediary / agents etc. The foreign nationals are required to apply online by themselves. It is advised not to believe or fall in trap of any middlemen/agent that claim speedy/express grant of e-FRRO and charge money for it. For any clarification or doubt, you may contact FRRO Support Centre.
Salient Features
What is e-FRRO?
User Creation
Create User-id/Password by registering online into our portal.
User Authentication
Valid Email ID and Mobile Number in India is mandatorily required for obtaining the One Time Password (OTP). Foreigners should register with their own email ID and provide valid Mobile Number in India for receiving OTP and other status updates/alerts at various stages of processing.
Login with Valid credentials
Once user-id/password is successfully created, the foreign national can submit online application by selecting the appropriate service and uploading the requisite documents.
Online Application Submission and Document Upload
The application form should be carefully filled and any errors should be avoided. Further, necessary documents and photograph should be uploaded online in the designated format. The application would not be successfully submitted unless the documents and photographs are uploaded online successfully.
Successful Submission of Application
The application would be scrutinized by Visa Officers only if the application has been successfully submitted. Upon scrutiny, necessary instructions with regard to application i.e. Fee Payment, Correction of Selected/desired Service, re-uploading of documents etc would be conveyed to the Foreigner through email/SMS alerts.
Online Fee Payment
The foreigner would be intimated to deposit the requisite fee, if any, for the service. The fee has to be deposited online through Bank Payment gateway available on the portal. Amount of fee would be intimated through email/SMS alerts.
Status Updates/Alerts
The foreigner can track the status of the application through our portal. For any clarification, our Support Centre can be contacted.
Service Granted/Rejected
Upon Grant/Rejection of service, the same would be intimated to the foreigner. His/her RC/RP etc would be sent through email or it can also be downloaded from our portal by signing in.
Exigency/Emergency Scenarios
The foreigner can approach the concerned Civil Authority i.e. FRRO/FRO office directly in case of exigency/emergency. Upon satisfaction of the case, the services can also be granted directly at the FRRO/FRO level. Make sure that services granted are electronic and not manual. You may face hurdles at the Immigration Check Posts in case of manual services.